Category: Troubleshooting

Here are a few steps to troubleshoot why ads may not be displaying.

You can allow advertisers to make edits to their creatives by simply adding them as an administrator under their advertiser account in the dashboard.

If you’re having trouble accessing your Zone code, check if you have an ad blocker running. A fairly common symptom of this is when you click on the “get zone code” link and nothing happens. If that’s happening to you, disable any ad blocker software and try again. That should sort things, but if not […]

You can definitely add the same zone in multiple spots on the same page.

Third party ad views/hovers cannot be tracked natively, because the code is from a third party, not our adserver.

If you’re trying to count clicks in HTML ads within iframes but having no luck, here are a few things to check.

If you’ve seen some older inactive campaigns disappear, it sounds like our automated campaign scrubbing at work. The system will automatically remove inactive campaigns after its end date.

Unfortunately, from time to time the clicks reported by your analytics platform and Broadstreet may not match up.

The caching with CloudFlare can unfortunately prevent ad rotation. If this is happening to you there’s a good chance this can be mitigated with a special CloudFlare option when placing our ad code on the site.

Check for caching plugins.