Category: Troubleshooting

Here are a few steps to troubleshoot why ads may not be displaying.

Short Answer: Not displaying referrals from Ad is a problem that can be solved by setting Google Analytics tracking parameters in the destination link of your client’s advertisement. If your client is savvy enough to use Google Analytics, setting up tracking parameters shouldn’t be an issue. Long answer: Nearly all adservers use a mechanism called a “302 […]

As you already know you can allow advertisers to make edits to their creatives by simply adding them as an administrator under their advertiser account in the dashboard. Once they have administrative rights they will be able to edit any of the ads that they have access to. All edits require publisher approval before they […]

If you have multiple ads in a Zone and they’re not rotating, here are a few things to check: Are the ads part of the same campaign? If that’s the case, the adserver won’t show both at the same time to maximize share of voice. You can edit the zone to “Allow duplicates” and save if […]

If you have several banner ads and want one to persistently remain at the top, this is how! Rather than having 1 Zone, set up 2 Zones Make sure the Ad you want to always be on the top is in a Zone all on its own and place that at the top in your […]

If you’re having trouble accessing your Zone code, check if you have an ad blocker running. A fairly common symptom of this is when you click on the “get zone code” link and nothing happens. If that’s happening to you, disable any ad blocker software and try again. That should sort things, but if not […]

Yes! You can definitely add the same Zone in multiple spots on the same page. However, it’s possible you may end up only seeing your ad once. If that happens it would be because the adserver makes sure the same campaign isn’t shown more than once on a page. If that’s the culprit you’ll want to […]

Do you have an ad set up to display in 2 separate zones on the same page but it only displays in one? If so is there any chance the ad is in the same campaign, but targeted to two different Zones? By default, our adserver prevents the same campaign from being displayed twice on a page. […]

Third party ad views/hovers cannot be tracked natively, because the code is from a third party, not our adserver. In other words, because they have control of the code dictation hover and click behavior, we don’t have the ability to report on it. You can track third party clicks by using the “click macro” directions, […]

If you’re trying to count clicks in HTML ads within iframes but having no luck, here is something you can try. First, make sure a destination is set on the ad and try hitting the click endpoint again. If you still have no luck, make sure: You are attempting to reach that endpoint without AJAX, […]