My impressions aren’t refreshing

If you have multiple ads displaying but you’re not seeing your impressions refreshing, here are a couple of things that could be happening. If you are using a rotating zone, only 1 ad impression is counted per page load, not every rotation Ad impressions are collected every 10-20 minutes, so there is a short delay […]

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I’m seeing discrepancies in my analytics

Unfortunately, from time to time the clicks reported by your analytics platform and Broadstreet may not match up. The issue here is that tracking referrals from redirected ad clicks is shaky at best. There’s a great a technical explanation here as to why that is. It boils down to the fact that the way referrers are […]

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Cloudflare preventing ad rotation

The caching with CloudFlare can unfortunately prevent ad rotation. If this is happening to you there’s a good chance this can be mitigated with a special CloudFlare option when placing our ad code on the site: Check out the ad code at this link. The important part is: data-cfasync=”false”.

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Business Spotlight only showing 1 business

If your Business Spotlight is only showing 1 business rather than rotating multiple businesses check for caching plugins. W3 Total Cache, WP Super Cache, etc are common culprits, or WPengine has caching built in. Try disabling the caching and see if that solves your issue. If not, get in touch and we can take a look!

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Billing advertisers in Brazil

While it is technically possible to bill advertisers via a credit card in Brazil (Visa, MasterCard, Amex), we can’t pay out to publisher’s bank accounts in Brazil. We are able to pay out via PayPal upon request. For that reason your best bet would be to use an internationally-friendly payments service.

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How to modify who is emailed an invoice

Right now there isn’t a way to edit an existing user, but you can remove existing users and re-add them. When you add them you’ll tick the invoices checkbox in the process. Their original username/password will be retained even though they were temporarily removed. If you want to modify who is sent invoices you’ll want […]

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How to change the destination for a cube ad

If you want to change the destination for a Cube advertisement you’ll want to click into the advertisement in our dashboard. Here’s how you can do that: Log in to your Broadstreet account here https://my.broadstreetads.com. Click “Advertisers” on the left. Click the advertiser where the amazing cube ad is under. From the list of advertisements, […]

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Impression counts not matching

Is your impression counts not matching? Sometimes you might see a conflict between the impression count in your Broadstreet account and the impressions counted elsewhere. The main reason for this is that Broadstreet’s code will generally execute before another’s code. Broadstreet’s adserver executes extremely fast (often 20 – 50ms), while DFP, for example, can often take 500ms (10x) […]

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