Category: Troubleshooting

If you’ve seen some older inactive campaigns disappear, it sounds like our automated campaign scrubbing at work. The system will automatically remove inactive campaigns after a certain amount of time. If you want to disable that setting follow these steps: Log in to your Broadstreet account here https://my.broadstreetads.com. Click “Edit Network” on the top. Go […]

If you have multiple ads displaying but you’re not seeing your impressions refreshing, here are a couple of things that could be happening. If you are using a rotating zone, only 1 ad impression is counted per page load, not every rotation Ad impressions are collected every 10-20 minutes, so there is a short delay […]

Unfortunately, from time to time the clicks reported by your analytics platform and Broadstreet may not match up. The issue here is that tracking referrals from redirected ad clicks is shaky at best. There’s a great a technical explanation here as to why that is. It boils down to the fact that the way referrers are […]

The caching with CloudFlare can unfortunately prevent ad rotation. If this is happening to you there’s a good chance this can be mitigated with a special CloudFlare option when placing our ad code on the site: Check out the ad code at this link. The important part is: data-cfasync=”false”.

If your Business Spotlight is only showing 1 business rather than rotating multiple businesses check for caching plugins. W3 Total Cache, WP Super Cache, etc are common culprits, or WPengine has caching built in. Try disabling the caching and see if that solves your issue. If not, you can send us an email at frontdesk@broadstreetads.com and […]

While it is technically possible to bill advertisers via a credit card in Brazil (Visa, MasterCard, Amex), we can’t pay out to publisher’s bank accounts in Brazil. We are able to pay out via PayPal upon request. For that reason your best bet would be to use an internationally-friendly payments service.

Right now there isn’t a way to edit an existing user, but you can remove existing users and re-add them. When you add them you’ll tick the invoices checkbox in the process. Their original username/password will be retained even though they were temporarily removed. If you want to modify who is sent invoices you’ll want […]

If you want to change the destination for a Cube advertisement you’ll want to click into the advertisement in our dashboard. Here’s how you can do that: Log in to your Broadstreet account here https://my.broadstreetads.com. Click “Advertisers” on the left. Click the advertiser where the amazing cube ad is under. From the list of advertisements, […]

You can target the Wallpaper ad to any free ad Zone. Alternately, you can paste the ad code (Advertisement page -> Get Ad Code on upper right) in an HTML Embed sprocket.  

Sometimes you may see a difference between the impression counts reported by Broadstreet and those reported by third party systems, especially in the case of third-party / HTML ads. Broadstreet ad tags deliver to the page first, at which point the third party ad or campaign is invoked. Broadstreet considers this a delivery, but it’s […]